Our promise to spa guests
Your comfort is very important to us. To maximize your experience, we provide the following:
- A clean, safe, and comfortable environment
- Stop a treatment at any time, for any reason
- Be treated with consideration, dignity, and respect
- Confidential treatment of your disclosed health information
- Trained team who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures
- Ask questions about your spa experience
- Information regarding staff training, licensing, and certification
Our expectations of spa guests
We strive to achieve and maintain outstanding relationships with our guests. Because of this, guests feel very comfortable during all phases of care. Our medispa is a safe oasis. We want to encourage your candor and please feel free to:
- Communicate your preferences, expectations, and concerns
- Communicate complete and accurate health information and reasons for your visit
- Treat staff and other guests with courtesy and respect
- Use products as directed
- Engage in efforts to preserve the environment
- Adhere to the spa’s published policies and procedures
- Cancel or reschedule appointments with at least 24 hours’ notice